Billing & payments
Buying Premium
How do I buy Premium?Premium is a one-time purchase for a plan length you choose. There is no free trial, and StreamEast does not…Which payment methods are available?Buy Premium can show Card / Apple Pay / PayPal & more, Manual Crypto, and Gift Card (Azteco). What appears…Why doesn’t StreamEast take PayPal or card on its own servers?StreamEast does not collect PayPal, credit card, or debit card payments on its own servers. Checkout for…Why did my Premium time come out shorter or longer than expected?Premium activated after Manual Crypto, but the duration is shorter or longer than the plan length on Buy…Can I get a refund for Premium?Completed Premium is not refundable — card, PayPal via provider, crypto, or Azteco. Upstream Live TV / IPTV…Can you give me a discount coupon?You want a cheaper Premium checkout, but no code arrived — or an old one expired. Discount codes are issued…My discount coupon is not workingA discount code will not apply on Buy Premium for a handful of common reasons: wrong account, expired offer…
Card & PayPal
Card or PayPal checkout errors — what should I try?Card, Apple Pay, or PayPal opens a third-party provider. An empty provider list, a crypto-looking step, or a…Checkout will not load or payment provider never connectsBuy Premium opens, but the payment provider page times out, shows SSL or connection errors, or never…Why does my bank statement not say StreamEast?Bank, PayPal, or wallet statements often show a charge that does not say “StreamEast,” or an amount that…Why is the payment provider asking for KYC or ID verification?During Card / PayPal checkout — or while buying an Azteco voucher at a retailer — the company handling…Payment provider phone or SMS verification failedDuring card, Apple Pay, PayPal, Cash App, or similar checkout, the payment provider may ask for SMS or phone…Payment completed but Premium did not activateYou finished a payment, but My Account still shows Free or an old expiry. That is often still processing —…I paid with Cash App but my subscription was not confirmedYou paid with Cash App and StreamEast still shows Free. Most Cash App checkouts confirm in minutes. In…
Crypto payments
I have never used crypto — how do I buy and send it for Premium?Manual Crypto works when you send one transfer of the exact amount, on the matching coin and network, to the…Crypto payment failed: wrong network or amountManual crypto fails most often because the coin, network, amount, or invoice timing did not match what…Crypto sent but StreamEast still awaiting paymentYour exchange or wallet may already say the send is complete while StreamEast still shows awaiting payment, a…