A discount code will not apply on Buy Premium for a handful of common reasons: wrong account, expired offer, already used, or a bad paste. Checkout shows an error; below is what to do for each case.

Right account and clean paste

Sign in with the StreamEast account that received the offer — many codes are locked to one email. Paste carefully with no extra spaces, or type it manually; clipboard glitches are common. If the field behaves oddly, reload Buy Premium in a private window with VPN off and try once more.

Expiry and reuse

Automatic offers are often valid about 3 days from issue. Used codes do not reuse. If the UI says expired, wait until you qualify again for a new automatic offer — asking repeatedly does not force one. Full-price checkout still works. Already used or usage limit reached means that code is done.

Wrong login

If the code is linked to a different account, sign in with the email that received the offer. Support cannot always move codes between accounts.

Never received a code?

Staff coupons are not guaranteed on demand. See the article on requesting a discount. There is no free trial coupon — the shortest paid plan is how you try Premium features.

When you contact us, send the account email that should own the coupon, the exact code text, the exact checkout error, approx issue date, and whether a purchase already completed with that code. Related: Can you give me a discount coupon? · How do I buy Premium? · Contact Us → Premium