You paid with Cash App and StreamEast still shows Free. Most Cash App checkouts confirm in minutes. In uncommon, Cash App–side cases the provider can take a few hours before we receive the final paid signal. StreamEast does not hold Cash App funds for review after they actually reach us.

What we wait for

Cash App or the licensed checkout page may already look finished on your phone. We still need the provider’s confirmation. Until that lands, My Account stays Free. As soon as the payment reaches StreamEast, Premium activates automatically on the same account. You do not need to message us to “release” a payment that already arrived.

What to do while it is pending

• Stay signed in with the email used at checkout.
• Do not open a second Buy Premium session or pay again for the same plan.
• Give it time if Cash App still shows pending or processing — a few hours can happen in those extreme provider delays.
• If StreamEast marked the invoice expired but you already paid, keep waiting for the provider confirmation. Activation is still automatic when it arrives.

When it is not a Cash App delay

• Cash App shows declined, cancelled, or reversed.
• Identity or SMS checks on the provider page were not finished.
• You are looking at a different StreamEast login than the one that paid.

Still Free after several hours

Open one ticket with the StreamEast account email, approximate payment time, Cash App receipt or transaction ID, and the plan you bought. Do not send a second payment first. Broader activation timing for every method: Payment completed but Premium did not activate.