Bank, PayPal, or wallet statements often show a charge that does not say “StreamEast,” or an amount that differs slightly from the plan price on Buy Premium. Card and PayPal settle through a licensed third-party provider, so the descriptor is usually their name or partner name.

Match the charge to a real checkout

Compare statement date and amount to when you finished Buy Premium. Open any provider receipt email and check My Account Premium expiry. Intentional purchases should line up: Premium active for that account, or a clear failed or pending attempt.

FX, fees, and rounding

Allow for foreign exchange, bank foreign fees, or rounding. The total you approved on the provider page is the source of truth. Small differences do not mean a second StreamEast plan charge.

No StreamEast auto-renew

Only completed checkouts create charges. StreamEast does not charge monthly by itself after Premium expires. If you see a bank line after expiry without a new checkout, match it with the steps above — it is not a silent StreamEast renewal.

Unrecognized charges

Rule out lookalike or fake StreamEast sites first. StreamEast cannot refund a charge we never received. If you paid on the real site and Premium never activated, that is a status check via paid-but-not-activated — not a refund of working Premium. Completed Premium that already activated is not refundable.

If you open a chargeback for an intentional purchase, bank and PayPal rules apply and can affect account standing. Contact support with proof first when the payment was yours. For crypto or Azteco, bank descriptors may not apply — use TX hash or voucher status instead.

What to include when you write in

Account email; amount, date, and statement descriptor text; provider reference, last four digits, or order ID (never full card numbers); whether Premium shows active; and whether you used an official site or an unknown domain.

See I paid but Premium did not activate, Can I get a refund for Premium?, and Does Premium auto-renew? How do plans stack?