Gift Card (Azteco) on Buy Premium is a voucher path: you buy an unused Azteco Bitcoin code at a listed retailer, submit it on StreamEast, and we check and redeem it for you — usually automatically. Premium then lands on the account you are signed into.
Before you buy anything
Sign in with the email that should own Premium. Premium never moves to a different login on its own. Open Buy Premium, pick a plan, and choose Gift Card (Azteco) so you see the live retailer list and suggested amount for this session. Exact face value is not required.
Buy only Azteco Bitcoin
Use a retailer shown at checkout and buy Azteco Bitcoin (Lightning or On-chain). Other brands — Amazon, Steam, Binance gift cards, and similar — are refused. You should receive an unused code or QR in the retailer’s order or delivery area.
Do not redeem it yourself
Leave the voucher unused. Do not redeem it on Azteco or into your own wallet. StreamEast must redeem it. If you already redeemed it yourself, that code cannot be accepted — buy a new unused voucher and submit that instead.
Submit the code or QR
Return to checkout, enter the code and/or upload a clear QR, pick the retailer, and submit. A request appears with a status such as Pending or Under Review. Most cases finish without you doing anything else.
After you submit
Watch email and My Account → Notifications:
- Approved — Premium should show; check expiry under My Account.
- Need Another Voucher — continue on the same request with a new unused code or clear QR. Do not open a brand-new duplicate ticket.
- Rejected — that voucher cannot be used (wrong brand, already used, unreadable, and similar).
If the QR is blurry or the code is incomplete, automatic processing can stall and the request may sit in a longer fallback queue. Wait for the notification; do not open duplicate contacts while it is still running.
Need Another Voucher
That status means keep working the same request. Paste a new unused code or clear QR there. Treating it like a failed payment that needs a second ticket only slows things down.
When to contact support
Reach out once if the wrong StreamEast email was signed in (Premium will not move automatically), or if nothing updates after a long wait and you already resubmitted a valid unused code. Include both emails if relevant, retailer order details, approximate amount and submit time, and the current status wording. Confirm you did not redeem the voucher yourself. Never post full unused codes in public places.
See also: Azteco gift card delayed or rejected, I paid but Premium did not activate, and How do I buy Premium?