Use Forgot password when you cannot sign in with your current password, or when you want a new password without opening My Account. StreamEast never asks you to email your password to support.
Start from Forgot password
Open Forgot password, enter the account email, and complete the captcha if shown. This is the only supported reset path. You should see a success-style message that a code was sent (for security, that wording can appear even if the email is not registered).
Enter the code and set a new password
Use the newest 6-digit code from that inbox, then choose a new password that meets the rules. Codes expire in about 15 minutes; older codes fail. When the reset succeeds, you are signed in and other active sessions for that account are closed — other devices must sign in again with the new password.
If email 2FA is on
After the password step, complete the email login MFA code (typically about 10 minutes validity). If that mail is missing, see I did not get the 2FA verification email.
Common problems
- Invalid verification code: Resend, respect cooldowns (about 2 then 5 then 10 minutes), enter only the newest code.
- Session expired: restart Forgot password from the beginning; do not reuse an old tab mid-flow.
- No mail arrives: check spam, confirm the address, and allow an alternative delivery path on a fresh Resend. Do not create duplicate accounts while waiting.
- Too many failed password attempts on Login: your IP can be blocked about 15 minutes — wait, then retry or use Forgot password with the correct email.
- Already signed in and only want a voluntary change: use My Account → Password instead.
Contact support
Include the exact account email, whether you reached the code step, password step, or never got mail, any on-screen error text, whether 2FA is enabled, and about when you tried. Never send your password. Contact Us → Login problems.
Also: How do I change my password or email? · Account compromised or unknown sign-in · Login