You want a specific Live TV or IPTV network added (for example a regional sports channel). Premium includes a curated catalog; requests are reviewed but never guaranteed. Availability depends on sources, rights, and quality — not only how often a title is requested.
New request vs broken listed channel
Down, silent, or wrong feed on a channel that already appears → report as broken (exact name + time + app/device). That is actionable. Asking for a brand-new network is different and carries no promise or public timeline.
Fix playlist and EPG before assuming “missing”
If the whole playlist fails, fix playback first with Premium IPTV is not working — do not open with only a channel-add ask. If only the guide is wrong, use EPG (TV guide) is not working — not a new-channel ticket.
No guarantee before or after purchase
The full named list stays hidden until Premium (copyright). We cannot guarantee a particular network appears in your region or stays online for every event. Prefer Premium for the overall Live TV / IPTV package, not one promised channel. Why Free cannot browse names: Why can’t I see the Live TV channel list before buying Premium?.
Need help?
State clearly: new channel request vs broken listed channel. Include exact channel name as shown (if listed), app/device, time, and Premium status. Do not ask for a guarantee or ETA.
Premium: My Account → Support. Broken sports streams: How do I report a bad stream or broken link?.